Refund Policy

Last updated: May 12, 2026

We want you to be fully satisfied with MailFlow Pro. This Refund Policy explains when and how you can request a refund for paid subscriptions.

7-Day Money-Back Guarantee

If you're not satisfied with MailFlow Pro, you may request a full refund within 7 days of your initial paid subscription purchase. No questions asked.

1. Eligibility for Refund

You are eligible for a refund if:

  • You are requesting within 7 calendar days of your first paid subscription charge
  • Your account is in good standing (no Terms of Service violations)
  • You have not previously received a refund from MailFlow Pro

Refund requests submitted after 7 days from the charge date will not be eligible, regardless of circumstances.

2. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals (monthly or annual) after the 7-day window
  • Add-on purchases or overage charges
  • Free plan — no charges apply
  • Accounts suspended due to policy violations
  • Partial-month usage (we do not prorate)

3. How to Request a Refund

To request a refund, email us at billing@mailflowpro.com with:

  • Subject line: Refund Request — [Your Email Address]
  • Your registered email address
  • Razorpay payment ID (found in your billing receipt)
  • Brief reason for the refund (optional but helpful)

Our support team will acknowledge your request within 1 business day.

4. Refund Processing

Approved refunds are processed through Razorpay and credited to your original payment method:

  • Credit/Debit Cards: 5–7 business days
  • UPI / Net Banking: 3–5 business days
  • Wallets: 1–3 business days

Once your refund is approved and initiated by us, the timeline is governed by your bank or payment provider. MailFlow Pro is not responsible for delays on the bank's end.

5. Subscription Cancellation

Cancelling your subscription does not automatically trigger a refund. Cancellation stops future charges, and you retain access to paid features until the end of your current billing period.

To cancel, go to Dashboard → Billing → Cancel Subscription or contact support.

6. Plan Downgrades

If you downgrade from a higher plan to a lower plan mid-cycle, the downgrade takes effect at the next renewal date. No prorated refund is issued for unused days on the higher plan.

7. Dispute Resolution

If you have a billing concern not addressed here, contact us at billing@mailflowpro.com. We are committed to resolving disputes fairly. Filing a chargeback without first contacting us may result in account suspension.

8. Contact

Email: billing@mailflowpro.com
Response time: Within 1 business day (Monday–Friday, 10 AM–6 PM IST)